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Read and Lead


CONTACT

Stephen Neely
stephen [hypen] neely [at] ouhsc [dot] edu
(405) 271-2416

Program Overview

The Read & Lead book club was introduced on the HSC campus in March 2008. It's an opportunity for students, staff, and faculty to discuss books focused on leadership or personal insight.

The Three Steps to Participating:

  1. Sign-up! Books will be limited to the first 35 people to sign up in the David L. Boren Student Union, Suite 300. HSC Student Affairs is open from 8 a.m. - 5 p.m. Be sure to sign up early, books often go very quickly. Due to the limited numbers of books, we request no more than two faculty/staff per department sign up. Books are available for pickup now. 
  2. Enjoy reading!
  3. Join us for a complimentary lunch and book discussion at noon on Wednesday, October 1 or Thursday, October 2

For more information, please contact Amber [hyphen] Pniewski [at] ouhsc [dot] edu

Read and Lead #26: If Disney Ran You Hospital by Fred Lee

 

Book Synopsis (From Amazon):

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals - both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees.

The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1/2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community. 

Past Read & Lead Books:

#25: Decide by Steve McClatchy (April 2014)
#24: Everyday Etiquette by Patricia Rossi (February 2014)
#23: UNthink by Erik Wahl (November 2013)
#22: The Red Rubber Ball at Work by Kevin Carroll (October 2013)
#21: Successful Failure by Devery Youngblood (April 2013)
#20: Good Boss, Bad Boss by Robert Sutton, Ph.D. (February 2013)
#19: The Power of Habit by Charles Duhigg (November 2012)
#18: Talk Less, Say More by Connie Dieken (October 2012)
#17: StandOut by Marcus Buckingham (April 2012)
#16: Switch: How to Change When Change is Hard by Heath and Heath (February 2012) 
#15: Strengths Based Leadership by Rath and Conchie (November 2011)#14: Soup by Jon Gordon (October 2011)
#13: Squirrel Inc. by Stephen Denning (April 2011)
#12: The Fred Factor by Mark Sanborn (February 2011)
#11: Choosing Civility: The Twenty-Five Rules of Considerate Conduct (November 2010)
#10: Wellbeing: The Five Essential Elements (October 2010)
#9: Drive: The Surprising Truth About What Motivates Us (April 2010)
#8: Tribes: We Need You to Lead Us (March 2010)
#7: Emotional Intelligence 2.0 (November 2009) 
#6: The Power of Less (October 2009)
#5: A Peacock in the Land of Penguins (April 2009) 
#4: Strengthsfinder 2.0 (December 2008) 
#3: The Last Lecture (September / October 2008) 
#2: Vital Friends (April 2008) 
#1: How Full is Your Bucket? (March 2008)

Not on the Health Sciences Center campus?

Norman Campus - Read and Lead http://leadandvolunteer.ou.edu/readlead.html

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